Unpaid Toll Scam

By: Marissa Miczek

Whether posing as FastTrak or E-ZPass, scammers have been sending more and more messages to drivers claiming they owe unpaid toll fees. Ironically, I received one shortly before I took and passed my drivers exam at which point I didn’t even have an official license. While this was a clear red flag, it’s important that current drivers are informed in order to protect their personal and financial information. Here's what you need to know to stay safe.

How the Scam Works

The scam typically begins with a text message or email that appears to be from a legitimate toll authority, such as E-ZPass or a state's toll collection agency. The message warns recipients that they have an outstanding toll balance and must pay immediately to avoid penalties like late fees, fines, or even license suspension.

A key feature of these scams is a link included in the message. The link directs victims to a fraudulent website that mimics an official toll payment portal. Once there, unsuspecting users are prompted to enter sensitive information such as credit card details, which scammers then use for fraudulent purchases or identity theft​.

Red Flags to Watch For

1. Unexpected Messages – If you haven't recently traveled through a toll road, a sudden notification of unpaid fees is a major red flag.

2. Urgency and Threats – Scammers use fear tactics, such as warnings of increased fines or license suspension, to pressure victims into acting quickly.

3. Suspicious Links – Official toll agencies do not send payment requests via text messages with links. Instead, they direct customers to their official websites.

4. Generic Greetings – Many scam messages use vague language like "Dear Customer" rather than addressing you by name.

5. Requests for Personal Information – Legitimate toll agencies will not ask for sensitive details like Social Security numbers or credit card information via text or email.

How to Protect Yourself

• Do Not Click on Links – If you receive a suspicious message, avoid clicking on any links.

• Verify with the Toll Agency – Look up the toll authority's official website and contact them directly to confirm whether you have unpaid tolls.

• Report the Scam – Use your phone’s “Report Junk” feature to flag scam texts​.

• Monitor Your Accounts – If you've entered your payment details on a fraudulent site, contact your bank immediately to secure your accounts and monitor for unauthorized transactions.

With the rise of digital scams, it's crucial to stay vigilant and recognize fraudulent tactics. Toll authorities do not send unsolicited payment requests via text messages. By staying informed and cautious, you can protect yourself from falling victim to this growing scam.